Thank you for visiting our website. We at Thornberry Group, LLC respect the privacy of all our visitors and value the trust you place in us when you share information with us. We want you to know what information we collect, how it is used, shared, and protected, and your options for controlling that information.
Types of information we may collect
To fulfill your orders and help us improve and personalize your experience, we collect personal information including your name, email, address, phone number, and payment information. You may also choose to provide us with additional personal information in the course of using optional future services such as rewards program.
We may also collect information that does not directly identify you, such as:
- IP address
- device information (e.g. model, operating system, general location)
- internet activity such as browsing and search history used to arrive at our sites, your interaction with our websites, applications, or advertisements
- commercial information such as purchase history or product reviews
- demographic information such as age or gender
How your information is collected
Directly from you, as when you place an order, create an account or register for a loyalty rewards program, sign up for emails or complete a survey, engage us on social media, submit reviews, or contact customer service.
In order to create the best experience for our visitors, we and our service providers use tools like browser cookies, pixel tags, and web beacons to collect information when you use our websites or interact with our emails. We also allow third parties to use such tools to aid our analysis of user experience or to permit other parties to serve advertisements about goods and services likely to be of interest to you.
For more information and to understand your options as regards these tools, please see the Tracking Tools section of this policy.
How your information may be used
We use your information to fulfill, manage, and track orders, contact you about products or promotions that are likely to interest you, register you for a website or loyalty rewards program, administer promotions or contents in which you participate, respond to service requests or reviews, or serve personalized product suggestions or advertisements to improve your shopping experience.
We also use anonymized information collected by tracking tools to analyze trends and continually improve user experience on our sites.
How your information may be shared
We may share your information for our business purposes as permitted by law.
We share with our service providers (such as email, analytics, web hosting, and marketing service providers) only the information necessary for them to fulfill their service obligations to us.
To serve you better, we may combine information you give us online or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties and others, including providers of third party cookies and other third party browsing and use data.
We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes. If you would like to remove your name from our shareable list please contact us.
Some of these tools are necessary for the proper functioning of our website, while some are used to better understand what you are looking for and how you arrived on our site (e.g., via search, email, or clicking one of our ads).
Some cookies are deleted when you close your browser, while others remain on your computer until they expire or are deleted. Most browsers allow users to control whether and how cookies may be used. See your browser’s settings for more information, and please note that disabling cookies may reduce the functionality of our websites.
Managing your preferences
We will, whenever and to the extent possible, honor all requests to access or control your information.
Users with an account on one or more of our websites may update their information on their account page. You can at any time unsubscribe from promotional emails using the unsubscribe link in the email.
Please contact Customer Care with additional requests to access and manage your information:
Our normal business hours are 9:00 am to 5:00 pm Eastern Time, Monday through Friday, excluding holidays.
California residents with whom we have an established business relationship, or persons legally authorized to represent them, are granted specific rights under the California Consumer Privacy Acts.
In order to protect your information from fraudulent requests to access or delete, we will ask you for information that can be used to verify your identity against data existing in our system. This information will only be used for the purpose of verifying and completing your request. Depending on the level of sensitivity of the information requested, we may contact you for additional verification.
Right to know
You may request the following, up to twice in a twelve-month period:
- Categories of personal information we collected about you in the preceding twelve months
- Specific pieces of personal information we collected about you
- Categories of sources from which we collected the personal information
- Business or commercial purpose for collecting or selling your personal information, according to CCPA’s definition of “sale”
- Categories of third parties with whom the personal information was shared
To make a request to access your information, contact Customer Service at 757-615-0394 or [email protected].
Right to Delete
You have a right to request deletion of personal information we have collected about you, though we may be permitted or legally obliged to retain certain information for specific purposes.
To make a request to delete your information, contact Customer Service at 757-615-0394 or [email protected].
Right to Opt Out
You have a right to direct us not to sell your personal information under the definition of “sale” in California law.
To make an opt-out request, contact Customer Service at 757-615-0394 or [email protected].
For Residents of the European Union:
Residents of some countries may have additional rights respecting their personal information. Subject to any exemptions provided by law, such persons may have the right 1) to request access to their personal information, 2) to request to have that information corrected or deleted, 3) to request to restrict how Thornberry Group, LLC processes their personal information, and/or 4) in some cases, to object to the processing of their personal information or to request that Thornberry Group, LLC export such information to another controller. Said persons may also have the right to withdraw consent to the processing of their personal information. All claims or requests respecting these rights should be sent to [email protected].
How your information is protected
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. While we strive to protect your contact information, to the extent permitted by law, the internet is not 100% secure, and we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
We never expose sensitive credit card data through the checkout process or through account management. All payment data submitted to us is encrypted. In order to minimize our customers’ risk of fraud, we do not store credit card data. Once credit card information has been approved by our payment provider, we discard the data and process payment solely on the basis of the authorization information through our provider.
We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services, please contact us at [email protected].